Microsoft Surface connection

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Microsoft Surface connection

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Microsoft Surface connection
Microsoft Surface connection
2021-11-10 15:48:11
Model: Deco S4  
Hardware Version:
Firmware Version:

All devices accept our Microsoft Surfaces have no problem accessing the network.   Our Surfaces keep losing their connections and say "No Internet". 

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#1
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Re:Microsoft Surface connection
2021-11-11 06:18:41

@GavFam 

Hi,

Have you tried to update the wireless driver on the Microsoft Surfaces?

Please try to turn off the Mesh technology on the Deco App for the Surfaces.

If possible, please enable a guest network for 5ghz only and connect the surface to the guest and check whether it still dropped the connection.

Thank you.

 

 

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Re:Microsoft Surface connection
2021-11-11 13:50:52
Okay - thank you!!
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