Client will connect with WPA2-PSK [AES] only but not if I turn on WPA3 + WPA2-PSK [AES]

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Client will connect with WPA2-PSK [AES] only but not if I turn on WPA3 + WPA2-PSK [AES]

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Client will connect with WPA2-PSK [AES] only but not if I turn on WPA3 + WPA2-PSK [AES]
Client will connect with WPA2-PSK [AES] only but not if I turn on WPA3 + WPA2-PSK [AES]
2021-12-27 23:12:16 - last edited 2022-01-26 23:28:19
Model: Deco X60  
Hardware Version: V2
Firmware Version: 1.5.1 build 20210204 Rel. 50164

I have some clients that will not connect to the wifi if I have WPA3 + WPA2-PSK [AES] selected, but will connect fine if I select WPA2-PSK [AES]  only. This seems to be a bug that needs a firmware fix. 

Anyone else notice this?

Systems Support Technician: We do PRECISION Guess Work based on unreliable data provided by those of Questionable Knowledge
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Re:Client will connect with WPA2-PSK [AES] only but not if I turn on WPA3 + WPA2-PSK [AES]-Solution
2022-01-10 01:45:23 - last edited 2022-01-26 23:28:19

@BigW3260 

Hi, the ticket ID is #TKID211231250 and I sent it again.

Could you please check again whether you could get the email, maybe in the junk mail?

Thank you very much.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:Client will connect with WPA2-PSK [AES] only but not if I turn on WPA3 + WPA2-PSK [AES]
2021-12-28 06:45:41

@BigW3260 

Hi, What are the clients that cannot connect to Wi-Fi if both WPA3 + WPA2-PSK [AES] are selected and May I have their model numbers?

By the way, would there be any error message when they failed to connect to Deco?

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:Client will connect with WPA2-PSK [AES] only but not if I turn on WPA3 + WPA2-PSK [AES]
2021-12-28 17:11:03 - last edited 2021-12-28 17:12:31

@TP-Link One of the clients is a Logia weather station. It's model number is LOWSC510SWB. It will connect with no problem if I put it in WPA2-PSK [AES] only or WPA2-PSK [AES] + [TKIP], but will fail to connect if I run WPA3 + WPA2-PSK [AES]. The other is WINX air cleaner model AM90. Neither device has a way to see errors. I just see them flashing trying to connect.

 

 

Systems Support Technician: We do PRECISION Guess Work based on unreliable data provided by those of Questionable Knowledge
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Re:Client will connect with WPA2-PSK [AES] only but not if I turn on WPA3 + WPA2-PSK [AES]
2021-12-29 06:27:50

@BigW3260 

Thank you very much for getting back to me.

I would like to forward your case to the senior engineers for further assistance.

Please check if you get any emails from us.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:Client will connect with WPA2-PSK [AES] only but not if I turn on WPA3 + WPA2-PSK [AES]
2021-12-29 18:03:20
That would be great. Thank you.
Systems Support Technician: We do PRECISION Guess Work based on unreliable data provided by those of Questionable Knowledge
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Re:Client will connect with WPA2-PSK [AES] only but not if I turn on WPA3 + WPA2-PSK [AES]
2022-01-10 00:48:39

@TP-Link I have not recieved any emails from your company. Any updates?

Systems Support Technician: We do PRECISION Guess Work based on unreliable data provided by those of Questionable Knowledge
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Re:Client will connect with WPA2-PSK [AES] only but not if I turn on WPA3 + WPA2-PSK [AES]-Solution
2022-01-10 01:45:23 - last edited 2022-01-26 23:28:19

@BigW3260 

Hi, the ticket ID is #TKID211231250 and I sent it again.

Could you please check again whether you could get the email, maybe in the junk mail?

Thank you very much.

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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Re:Client will connect with WPA2-PSK [AES] only but not if I turn on WPA3 + WPA2-PSK [AES]
2022-02-01 04:53:36

@BigW3260 Hello, I have the same issue; when I set the network to WPA3 + WPA2, my Microsoft Surface Pro 3. Also my Insignia NS-CSPGASP Google Assistant randomly loses wifi connection... but if I downgrade to WPA2, both work fine.

 

I have a 3 device TP-Link AX3600. Please advise.

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Re:Client will connect with WPA2-PSK [AES] only but not if I turn on WPA3 + WPA2-PSK [AES]
2022-02-01 16:15:19

@Paceman 

This is what I got back from TP-Link....

This is because WPA2-WPA3 encryption and simple WPA2 encryption use different packets.

 

We use the standard WPA2-WPA3 packet, some devices produced earlier may not use the standardized protocol and are not compatible with this encryption

Systems Support Technician: We do PRECISION Guess Work based on unreliable data provided by those of Questionable Knowledge
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