Client will connect with WPA2-PSK [AES] only but not if I turn on WPA3 + WPA2-PSK [AES]
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I have some clients that will not connect to the wifi if I have WPA3 + WPA2-PSK [AES] selected, but will connect fine if I select WPA2-PSK [AES] only. This seems to be a bug that needs a firmware fix.
Anyone else notice this?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, the ticket ID is #TKID211231250 and I sent it again.
Could you please check again whether you could get the email, maybe in the junk mail?
Thank you very much.
- Copy Link
- Report Inappropriate Content
Hi, What are the clients that cannot connect to Wi-Fi if both WPA3 + WPA2-PSK [AES] are selected and May I have their model numbers?
By the way, would there be any error message when they failed to connect to Deco?
- Copy Link
- Report Inappropriate Content
@TP-Link One of the clients is a Logia weather station. It's model number is LOWSC510SWB. It will connect with no problem if I put it in WPA2-PSK [AES] only or WPA2-PSK [AES] + [TKIP], but will fail to connect if I run WPA3 + WPA2-PSK [AES]. The other is WINX air cleaner model AM90. Neither device has a way to see errors. I just see them flashing trying to connect.
- Copy Link
- Report Inappropriate Content
Thank you very much for getting back to me.
I would like to forward your case to the senior engineers for further assistance.
Please check if you get any emails from us.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@TP-Link I have not recieved any emails from your company. Any updates?
- Copy Link
- Report Inappropriate Content
Hi, the ticket ID is #TKID211231250 and I sent it again.
Could you please check again whether you could get the email, maybe in the junk mail?
Thank you very much.
- Copy Link
- Report Inappropriate Content
@BigW3260 Hello, I have the same issue; when I set the network to WPA3 + WPA2, my Microsoft Surface Pro 3. Also my Insignia NS-CSPGASP Google Assistant randomly loses wifi connection... but if I downgrade to WPA2, both work fine.
I have a 3 device TP-Link AX3600. Please advise.
- Copy Link
- Report Inappropriate Content
This is what I got back from TP-Link....
This is because WPA2-WPA3 encryption and simple WPA2 encryption use different packets.
We use the standard WPA2-WPA3 packet, some devices produced earlier may not use the standardized protocol and are not compatible with this encryption
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 1056
Replies: 8
Voters 1