Ax90 disconnects every few hours after installing firmware 1.1.5 build 20210903 rel. 39200

Ax90 disconnects every few hours after installing firmware 1.1.5 build 20210903 rel. 39200
Ax90 disconnects every few hours after installing firmware 1.1.5 build 20210903 rel. 39200
2022-01-09 03:24:16
Hardware Version:
Firmware Version: 1.1.5 build 20210903 rel. 39200

I installed the latest Firmware and when I woke up the next morning my internet was out. My cable modem which also controls my phone were working as normal but my wifi router's light was red. I rebooted and it booted up and started working fine again. Since then the internet goes out every few hours and I have to reboot to get it working. My cable modem is always fine and the red light always come on. I tried rebooting everything but it keeps happening. I not sure what to do I had no issues with my router until now...

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Re:Ax90 disconnects every few hours after installing firmware 1.1.5 build 20210903 rel. 39200
2022-01-09 20:03:26 - last edited 2022-01-09 20:04:34

Here is the log.. Please help as I work from home every day and this won't stop happening! Not to mention I stream TV and my twin 3 year olds are not happy nor do they really understand why they cant have Sesami Street!!

 

2022-01-09 14:31:00 upnp[12120]: <6> 217504 Service start
2022-01-09 14:30:59 upnp[12120]: <6> 217505 Service stop
2022-01-09 14:30:58 remote-management[11797]: <6> 282505 Service stop
2022-01-09 14:30:48 nat[9835]: <6> 211021 IPSEC ALG enabled
2022-01-09 14:30:48 nat[9835]: <6> 211021 L2TP ALG enabled
2022-01-09 14:30:48 nat[9835]: <6> 211021 PPTP ALG enabled
2022-01-09 14:30:48 nat[9835]: <6> 211021 SIP ALG enabled
2022-01-09 14:30:48 nat[9835]: <6> 211021 RTSP ALG enabled
2022-01-09 14:30:48 nat[9835]: <6> 211021 H323 ALG enabled
2022-01-09 14:30:48 nat[9835]: <6> 211021 TFTP ALG enabled
2022-01-09 14:30:48 nat[9835]: <6> 211021 FTP ALG enabled
2022-01-09 14:30:46 traffic-stats[7771]: <6> 269001 Clear all stats because time changed
2021-09-03 00:00:57 nat[9835]: <6> 211501 Initialization succeeded
2021-09-03 00:00:57 nat[9835]: <6> 211501 Initialization succeeded
2021-09-03 00:00:53 qos[9023]: <6> 259504 Service start
2021-09-03 00:00:49 qos[9023]: <6> 259502 Function enabled
2021-09-03 00:00:36 traffic-stats[7764]: <6> 269504 Service start
2021-09-03 00:00:32 factory-reset[7218]: <6> 284504 Service start
2021-09-03 00:00:31 parental-control[6632]: <6> 229504 Service start
2021-09-03 00:00:31 parental-control[6632]: <6> 229502 Function enabled
2021-09-03 00:00:29 access-control[6534]: <6> 239504 Service start
2021-09-03 00:00:29 access-control[6534]: <6> 239503 Function disabled
2021-09-03 00:00:27 nat[6129]: <7> 211001 Flush conntrack
2021-09-03 00:00:27 nat[6129]: <6> 211502 Function enabled
2021-09-03 00:00:27 nat[6129]: <5> 211051 Create NAT chain succeeded
2021-09-03 00:00:27 nat[6129]: <6> 211501 Initialization succeeded
2021-09-03 00:00:26 nat[6129]: <6> 211501 Initialization succeeded
2021-09-03 00:00:25 basic-security[5583]: <6> 219504 Service start
2021-09-03 00:00:25 basic-security[5583]: <5> 219606 Flush conntrack table succeeded
2021-09-03 00:00:24 firewall[4552]: <6> 209504 Service start
2021-09-03 00:00:23 imb[5554]: <6> 218507 Daemon connection succeeded
2021-09-03 00:00:23 imb[5554]: <6> 218012 ARP Binding disabled
2021-09-03 00:00:23 imb[5554]: <6> 218506 Config interface initialization succeeded
2021-09-03 00:00:23 imb[5554]: <6> 218501 Initialization succeeded
2021-09-03 00:00:23 upnp[5387]: <6> 217504 Service start
2021-09-03 00:00:23 upnp[5387]: <6> 217505 Service stop
2021-09-03 00:00:21 remote-management[4950]: <6> 282505 Service stop
2021-09-03 00:00:00 time-settings[1172]: <6> 279504 Service start

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#2
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Re:Ax90 disconnects every few hours after installing firmware 1.1.5 build 20210903 rel. 39200
2022-01-10 08:14:39

Hello @Bharris0721, can I know who is your ISP?

 

To assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later.

 

Please pay attention to your email box for follow-up.

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#3
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Re:Ax90 disconnects every few hours after installing firmware 1.1.5 build 20210903 rel. 39200
2022-01-10 11:50:21

@Kevin_Z  my ISP is spectrum. Just and FYI I found an article on here about changing the Primary DNS to 8.8.8.8 and the secondary DNS to 8.8.4.4 and it seems to be working. Internet has not disconnected since about 3pm yesterday so far. 

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Re:Ax90 disconnects every few hours after installing firmware 1.1.5 build 20210903 rel. 39200
2022-01-11 08:08:26

@Bharris0721 

 

That's great news. Please monitor the connectivity and let the community know if the issue gets resolved.

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Re:Ax90 disconnects every few hours after installing firmware 1.1.5 build 20210903 rel. 39200
2022-01-20 23:01:08

@Bharris0721 

If you suffer any more disconnects, it seems like this is happening across many models and beta fireware has fixed the problem.  See the following forum (ignore the AX20 in the title.... that is just what kicked off the conversation.... see your model in the beta firmware list within the forum):

https://community.tp-link/us/home/forum/topic/522208

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Re:Ax90 disconnects every few hours after installing firmware 1.1.5 build 20210903 rel. 39200
2022-01-21 00:01:07

@Dbam99 thank you! My issue has been ok since I changed the DNS servers but I may try this if I can figure out how to manually install firmware. I'm good with tech bit no expert. 

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#7
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Re:Ax90 disconnects every few hours after installing firmware 1.1.5 build 20210903 rel. 39200
2022-01-21 01:01:59

@Bharris0721 

Oops.  I forgot to include the ".com" following tp-link in the URL for that forum.  Sorry about that.  The paste command does not work within the body of these Community forum messages.

 

If you ever want to install beta firmware on your TP-Link router, here is the set of instructions:

https://www.tp-link.com/us/support/faq/688/

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