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iOS Deco app can't find Deco being connected to WiFi

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iOS Deco app can't find Deco being connected to WiFi

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
iOS Deco app can't find Deco being connected to WiFi
iOS Deco app can't find Deco being connected to WiFi
2022-01-14 19:16:29
Model: Deco M5  
Hardware Version:
Firmware Version:

Hello there,

 

My ISP just setup a pair of Deco M5 at my appartment and I wanted to connect to device in order to change default WiFi password. However app can't detect Deco (again being connect to WiFi network) for some reason. I tried to restart both Deco an iPhone. Any advice?

Thanks!

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Re:iOS Deco app can't find Deco being connected to WiFi
2022-01-17 08:51:27

@isharamet 

Hi, the Deco network will bind to the email which is used for setup.

Could you please check whether you have logged into the APP via the original email address?

 

 

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