Archer C6 not enabling 5G

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Archer C6 not enabling 5G

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ajithsowkoor

2022-01-29 07:40:14

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Registered: 2022-01-29

Archer C6 not enabling 5G

2022-01-29 07:40:14

Model: Archer C6

Hardware Version: V2

Firmware Version: 1.3.6 Build 20200902 rel.65591

5G section is disabled and 5G SSID is not shown in devices to connect. In the same devices 5G SSID was shown earlier. In Wireless settings 5G is shown but greyed, click does not work. Contacted customer care, but support guy could not fix it. He told me to reset the router. I did that but still same issue. When I connect to LAN directly without router the speed is 150 MBPS wheres if I connect through the router it is just around 50 MBPS

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Kevin_Z

2022-02-22 09:55:26

Posts: 21587

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Registered: 2018-12-24

Re:Archer C6 not enabling 5G

2022-02-22 09:55:26

ajithsowkoor wrote

5G section is disabled and 5G SSID is not shown in devices to connect. In the same devices 5G SSID was shown earlier. In Wireless settings 5G is shown but greyed, click does not work. Contacted customer care, but support guy could not fix it. He told me to reset the router. I did that but still same issue. When I connect to LAN directly without router the speed is 150 MBPS wheres if I connect through the router it is just around 50 MBPS

Hello @ajithsowkoor, if the 5GHz signal cannot be enabled on the router, I guess it could be a firmware or hardware issue, we suggest reaching out to the local tech support to be advised further:

Contact Technical Support

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Archer C6 not enabling 5G

Archer C6 not enabling 5G

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