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3 Deco M4 satellites disconnect from main M4 every few minutes, all on Ethernet via TL-SG108

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3 Deco M4 satellites disconnect from main M4 every few minutes, all on Ethernet via TL-SG108

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

CTFish

2022-01-31 03:36:25 - last edited 2022-02-08 06:21:17

Posts: 2

Helpful: 6

Solutions: 1

Stories: 0

Registered: 2022-01-31

3 Deco M4 satellites disconnect from main M4 every few minutes, all on Ethernet via TL-SG108

2022-01-31 03:36:25 - last edited 2022-02-08 06:21:17

Model: Deco M4

Hardware Version:

Firmware Version: 1.5.2

I have four Deco M4 units. 1 is connected to my cable modem and to a TL-SG108. Then three satellite units are connected to the TL-SG108.

When viewing in the app or on the web portal, the three units will intermittently show disconnected from other decos.

This does not make sense. With everything hardwired I expected the connection to work nonstop.

With all three satellites showing this problem intermittently, should I assume the unmanaged switch is a problem? Or could all three units have a problem caused by the firmware?

I would appreciate help!

1 Accepted Solution

CTFish

LV1

2022-02-07 14:36:12 - last edited 2022-02-08 06:21:17

Posts: 2

Helpful: 6

Solutions: 1

Stories: 0

Registered: 2022-01-31

Re:3 Deco M4 satellites disconnect from main M4 every few minutes, all on Ethernet via TL-SG108-Solution

2022-02-07 14:36:12 - last edited 2022-02-08 06:21:17

@TP-Link

I have LEDs turned off. However, I was able to identify that I had a bad Ethernet port on one of my decos. I swapped it out with another Deco where I only needed to use one port instead of both. It is now working as expected.

Recommended Solution

2 Reply

TP-Link

2022-02-07 06:00:50

Posts: 6830

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Re:3 Deco M4 satellites disconnect from main M4 every few minutes, all on Ethernet via TL-SG108

2022-02-07 06:00:50

@CTFish

Hi, thanks for your patience.

When the APP and web portal reported 3* satellite units were offline, were you also seeing the LED lights on the Deco turn red?

If not, have you ever experienced any drop-out when they are offline on the APP?

Sometimes, I believe it is the false alarm on the Deco APP.

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CTFish

LV1

2022-02-07 14:36:12 - last edited 2022-02-08 06:21:17

Posts: 2

Helpful: 6

Solutions: 1

Stories: 0

Registered: 2022-01-31

Re:3 Deco M4 satellites disconnect from main M4 every few minutes, all on Ethernet via TL-SG108-Solution

2022-02-07 14:36:12 - last edited 2022-02-08 06:21:17

@TP-Link

3 Deco M4 satellites disconnect from main M4 every few minutes, all on Ethernet via TL-SG108

3 Deco M4 satellites disconnect from main M4 every few minutes, all on Ethernet via TL-SG108

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