Hi @Lordfarquaad  

Thanks for reaching out to us. Sorry to reply you late. Forum has been busy recently. 

May I know if you have bound the device to your cloud account？

If not, it is normal that router can not update firmware automatically because the new firmware is pushed to customer via cloud. 

If you have bound router to your TP-Link clound account, please unbind the account and bind again. 

Besides, please make sure the router is stably connected to the internet.