Works fine on my mobile but no internet on range extender when using my laptop

Works fine on my mobile but no internet on range extender when using my laptop
Works fine on my mobile but no internet on range extender when using my laptop
2022-02-05 15:33:51
Model: RE650
Hardware Version:
Firmware Version:

I have installed my range extender and it works fine on my mobile phone. BUT when I connect to the extender using my laptop, it says there is no internet, despite having a good connection on my mobile.

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Re:Works fine on my mobile but no internet on range extender when using my laptop
2022-02-10 08:19:37 - last edited 2022-02-10 08:20:33

Hello @dmiccichewr1 

 

If certain device could not get internet from range extender: 

  • Confirm other devices could get internet from Wi-Fi of range extender 
  • If connect the device directly to router's Wi-Fi network, could it get internet from router? 
  • Please check if the PC/ laptop get IP & gateway address, and try to change DNS to 8.8.8.8 on that certain device as Step5 here

https://www.tp-link.com/support/faq/41/

  • Contact device manufacture and update driver for the computer

 

Also confirm range extender is on the latest firmware (select hardware version first, then check corresponding firmware)

https://www.tp-link.com/support/download/re650/

Can I know the Led status on Range extender, the hardware & firmware of your RE

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