Works fine on my mobile but no internet on range extender when using my laptop

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Works fine on my mobile but no internet on range extender when using my laptop

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dmiccichewr1

2022-02-05 15:33:51

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Registered: 2022-02-05

Works fine on my mobile but no internet on range extender when using my laptop

2022-02-05 15:33:51

Model: RE650

Hardware Version:

Firmware Version:

I have installed my range extender and it works fine on my mobile phone. BUT when I connect to the extender using my laptop, it says there is no internet, despite having a good connection on my mobile.

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Solla-topee

2022-02-10 08:19:37 - last edited 2022-02-10 08:20:33

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Re:Works fine on my mobile but no internet on range extender when using my laptop

2022-02-10 08:19:37 - last edited 2022-02-10 08:20:33

Hello @dmiccichewr1

If certain device could not get internet from range extender:

Confirm other devices could get internet from Wi-Fi of range extender
If connect the device directly to router's Wi-Fi network, could it get internet from router?
Please check if the PC/ laptop get IP & gateway address, and try to change DNS to 8.8.8.8 on that certain device as Step5 here

https://www.tp-link.com/support/faq/41/

Contact device manufacture and update driver for the computer

Also confirm range extender is on the latest firmware (select hardware version first, then check corresponding firmware)

https://www.tp-link.com/support/download/re650/

Can I know the Led status on Range extender, the hardware & firmware of your RE

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Works fine on my mobile but no internet on range extender when using my laptop

Works fine on my mobile but no internet on range extender when using my laptop

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