Deco X20 "disconnected from other Deco" error

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Deco X20 "disconnected from other Deco" error

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco X20 "disconnected from other Deco" error
Deco X20 "disconnected from other Deco" error
2022-03-11 00:05:42
Model: Deco X20  
Hardware Version: V2
Firmware Version: 2.11.9

Getting "Disconnected fro other Decos" error from two satellite units. Still have strong service but getting the error all the time, even after a reboot

 

Any thoughts?

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#1
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3 Reply
Re:Deco X20 "disconnected from other Deco" error
2022-03-11 07:30:41

  @MRCW 

Have you tried to delete the Deco APP and install it again on the smartphone?

If possible, please try to unplug the power adapter of the two satellite units to have a look.

If the issue still existed, please go to Deco APP>Overview>three lines on the top>help>contact us>suggestions and add the APP log, then send to us.

Thank you very much.

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#2
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Re:Deco X20 "disconnected from other Deco" error
2022-03-11 17:29:36

Installed app again. Now no devices listed lost menus for set up etc. Can deco be accessed thru PC? No app?  @David-TP 

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#3
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Re:Deco X20 "disconnected from other Deco" error
2022-03-15 01:57:33

  @MRCW 

Hi, the setup needs to done via Deco APP, not available on web UI.

Can I have a screenshot of what you can see on the Deco APP?

This link might help you to find the "set up"button:

How to add a new Deco network through Deco app?

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#4
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