Deco app does not recognize routers

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Deco app does not recognize routers

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Deco app does not recognize routers
Deco app does not recognize routers
2022-04-02 00:14:10
Model: Deco S4  
Hardware Version:
Firmware Version:

I set up the Deco S4 mesh network last year and it works just fine. At that time, I downloaded the Deco app and was able to monitor the system no problem. Today, after many months of not using the app, it asked me to login, then wanted to walk me through the set-up again. Why doesn't it recognize that the network is already up and running?

Thanks.

 

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Re:Deco app does not recognize routers
2022-04-02 02:12:52

  @StretchBob 

Hi, have you checked whether you have logged into the correct TP-Link ID?

If possible, you could leave me a private message about the email you had used and the MAC address of your main Deco S4.

Thank you very much.

Wi-Fi 7 Launch Replay: https://www.tp-link.com/us/wifi7/event | Leave me a message with any Urgent Requests, or Simply Feel Left Out
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#2
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Re:Deco app does not recognize routers
2022-04-05 22:11:39
Hi David, I sent you a private message the other day and awaiting your reply. Thanks.
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#3
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Re:Deco app does not recognize routers
2022-04-06 02:03:08

  @StretchBob 

Sorry for the delay.

Please refer to the message for further assistance.

Best regards.

Wi-Fi 7 Launch Replay: https://www.tp-link.com/us/wifi7/event | Leave me a message with any Urgent Requests, or Simply Feel Left Out
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