Deco is blocking battlenet login

Deco is blocking battlenet login
Deco is blocking battlenet login
2022-07-29 15:54:59 - last edited 2022-08-11 06:34:23
Model: Deco XE5300  
Hardware Version:
Firmware Version: 1.1.5 Build 20220429 Rel. 1970

My Deco seems to be blocking the Blizzard Battlenet login site

 

I swapped my old router back in and everything works fine, when the Deco is acting as the router, I can't login to Battlenet from the Blizzard client.

 

So far this is the only service that doesn't seem to work I have observed

 

My deco does not have an antivirus option to disable in the app, I tried to follow the Deco antivirus FAQ on the support site but don't have those options in the app

https://www.tp-link.com/us/support/faq/1476/

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#1
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1 Accepted Solution
Re:Deco is blocking battlenet login-Solution
2022-08-10 15:08:20 - last edited 2022-08-11 06:34:23

  @David-TP I did reply via email, it must have gotten lost.

 

I ended up doing a reset of the equipment and it's all working now

 

So :shrug: I guess?

 

Thanks for the help

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Re:Deco is blocking battlenet login
2022-08-02 02:22:13

  @joshbressers 

Hi, could you please help me check the following details as well:

1. Have you tested on another client as well to see whether it could log into Blizzard Battlenet?

2. If you are trying to ping the login site in the CMD on the computer, what would you get?

3. And have you subscribed HomeShield Pro service?

 

In case I need to forward your case to the senior engineers, I would also follow up on your case by email and please check whether you could get an email from me later.

Best regards.

Please leave me a message if I haven't seen your post and your issue is quite urgent!
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#2
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Re:Deco is blocking battlenet login
2022-08-07 02:24:20

 Hi @David-TP 

 

1. Have you tested on another client as well to see whether it could log into Blizzard Battlenet?

 

None of the clients I tried to login Battlenet. When I swapped the the TP Link for my old router, everything could login

 

2. If you are trying to ping the login site in the CMD on the computer, what would you get?

 

I don't know what host it uses for login. It's not the same as the website, I can view the website just fine.

 

3. And have you subscribed HomeShield Pro service?

 

I am not

 

 

Thanks for the help!

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#3
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Re:Deco is blocking battlenet login
2022-08-10 02:28:35

  @joshbressers 

Hi, sorry to disturb you today.

I did not get a further update via email anymore and was wondering whether you were still having the same issue with Bizzard Battlenet login?

Thank you very much.

Best regards.

Please leave me a message if I haven't seen your post and your issue is quite urgent!
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#4
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Re:Deco is blocking battlenet login-Solution
2022-08-10 15:08:20 - last edited 2022-08-11 06:34:23

  @David-TP I did reply via email, it must have gotten lost.

 

I ended up doing a reset of the equipment and it's all working now

 

So :shrug: I guess?

 

Thanks for the help

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#5
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Helpful: 2

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