@lawrencepd

Same thing here, very annoying.

Do you think maybe it's a dns thing on the router unit?

Instead of automatically obtain we have to set up a preferred fixed dns address?

David-TP wrote

  @Ray-G I don't think the disconnection might be caused by the DNS and did it make any difference when you have changed the WAN DNS to something else, like Google DNS 8.8.8.8/8.8.4.4?

And could you please also add more details during the disconnection such as Lawrence did, like a network topology?

 

 

  @lawrencepd I would like to forward your case to the senior engineers and please check whether you have got an email from me.

Best regards.

@David-TP I've sent you a reply via e-mail.

Just wanted to follow-up on my original post. This is what I've done so far:

• Temporarily swapped out the Deco in my office for a different TP-Link router  - same issue occurred.
• Checked the cable modem event logs & noticed timeout & error messages near the same time we experienced Internet drop-outs, however the Arris S33 did not visually show anything wrong in terms of the the LED lights when the issue occurred.
• Had my ISP (Astound powered by Entouch / RCN) tech come out to the house to check the lines, etc. Of course, they said the "signal looked fine". 
• Swapped out my S33 cable modem with the Netgear NightHawk CM1200 - experiencing the same problem but now I can see the upstream/downstream channels lose their connection when the issue occurs (same error messages as before). 
• Checked for splitters / amplifiers in the signal path (I found none) and re-tightened my coax connections. 

I've re-scheduled a tech to come back out to check the tap & outside wiring again. So yeah, the intermittent connectivity issue is not related to the Deco and I've turned off beamforming & roaming for my older devices that were constantly disconnecting from the wireless mesh network (with some success, but that's a different issue I'll deal with in another thread after this one is fixed). 

Thanks all! I think we can close the thread.

  @lawrencepd : Hi I have the same issue.

The wireless connection keeps dropping and various devices connected to XE 75 also keeps dropping every few min. Dynamic IP not coming through to any device connected and it is terribly frustrating since I mostly work from home and rely on a stable internet connectivity for my work. In addition, eventhough the system show as "connected" Internet drops repeately.

Just to let you know, the router provided by ISP is very good and WIFI on the router is extremely stable but it doesn't offer the same WIFI range as DECO XE75 and it was the main reason for my purchase. Can someone please help as otherwise, I have no other option than returning this to acquire some other that provides a stable WIFI/Internet.

Regards,