Deco x20 (1.20) [1.5.1] - Not authenticating with an '@' character in the Wi-Fi password

Deco x20 (1.20) [1.5.1] - Not authenticating with an '@' character in the Wi-Fi password

Deco x20 (1.20) [1.5.1] - Not authenticating with an '@' character in the Wi-Fi password
Deco x20 (1.20) [1.5.1] - Not authenticating with an '@' character in the Wi-Fi password
2022-12-26 23:31:56
Model: Deco X20  
Hardware Version: V1
Firmware Version: 1.5.1

I have 6 x20's in my mesh network, 3 v1.20's and 3 v4.0's - all are updated to their respective latest firmware versions.

 

I have an '@' symbol in my Wi-Fi password.

 

When I am closest to one of the v4.0 Deco's I am able to connect fine and travel throughout the property without losing connection.

 

If I try to connect to the Wi-Fi while I am closest to one of the v1.20's, I get an "Incorrect Password" error.

 

If I change the password to remove the '@' symbol, I can connect, however I've got over 100 devices registered across the home and a dozen individuals and that would cause a myself a massive headache.

 

I previously ONLY had the 3 v1.20's and was able to connect perfectly fine using the same password. Somehow the addition of the 3 v4.0's to the mesh network caused the older models to not recognize the password when authenticating.

 

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Re:Deco x20 (1.20) [1.5.1] - Not authenticating with an '@' character in the Wi-Fi password
2022-12-27 02:33:43

  @TBoneM91 

Hi, welcome to the community.

May I know the model number of the clients that reported an "incorrect password"?

Could you please help me run a simple test:

1. Enable the guest network with a different SSID with the same password without an @. 

2. Connect the devices to the guest network and move between Deco X20 V1.2 and V4.

3. Please check whether the same error would start again.

4. Then put the @ back in the password this time and still try to roam between v1.2 and V4 to produce the same issue.

 

Thank you very much.

Best regards.

 

 

 

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