Deco M5 system suddenly unable to connect and maintain wifi

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Deco M5 system suddenly unable to connect and maintain wifi

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M5 system suddenly unable to connect and maintain wifi
Deco M5 system suddenly unable to connect and maintain wifi
2023-01-14 12:37:38

Starting yesterday evening, the deco system we have in place stopped working reliably. I went through all the troubleshooting steps I could find, including resetting all the units and setting up a new network, and this morning it's still unreliable. 
 

we have a system with four M5 units, one main that's wired to the router and three satellite units. The internet dropout appears to be starting from the main unit. 
 

the firmware was up to date the last time I was able to connect to the system last night. 

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Re:Deco M5 system suddenly unable to connect and maintain wifi
2023-01-17 08:07:57

  @JEA361 

Hi, Will the main Deco M5 turn red during the disconnection? How often would the internet service drop out?

It is also suggested to connect a computer via an Ethernet cable to the ISP modem to make sure the cable modem had a stable connection.

And in case there is anything wrong with Deco, it is also suggested to change a different unit as the main Deco:

How to Setup the Satellite Deco to be the Main Deco

 Wait for your reply.

Best regards.

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