Can't see modem's web page

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Can't see modem's web page

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Can't see modem's web page
Can't see modem's web page
2023-02-04 21:34:10 - last edited 2023-04-08 15:51:06
Model: Archer AX21  
Hardware Version: V1
Firmware Version: 1.3.6 Build 20221125 rel.68607(5553)
Sometime after I updated firmware I found that I could no longer get to my modem's status page at 192.168.100.1 (Arris S33).  Even after a factory reset it would not work.  When I put back my old router it works fine.   Is there anything special that I need to do to make this work?  My LAN side uses 192.168.1.1.
 
Firmware Version :   1.3.6 Build 20221125 rel.68607(5553)
Hardware Version :   Archer AX21 v1.2
  0      
  0      
#1
Options
1 Accepted Solution
Re:Can't see modem's web page-Solution
2023-04-08 15:50:43 - last edited 2023-04-08 15:51:06

Just to close this out the support team gave me a better solution:  Disable "Amazon Wi-Fi Simple Setup" under the advanced wireless settings.

Recommended Solution
  0  
  0  
#10
Options
9 Reply
Re:Can't see modem's web page
2023-02-06 02:51:27

@AStuff 

 

Are you saying you have already tried to change the LAN IP address of the AX21 to 192.168.1.1? Or it always has been that when you install it?

 

Please try to set a static route on the AX21 to point to the modem, you can configure as follows.

 

Go to Advanced > Network > Route page to add the below static route:
Network destination: 192.168.100.1
Subnet Mask: 255.255.255.255
Gateway: 192.168.100.1
Interface: WAN
 
If the issue persists, please reply and we may investigate further.
If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  2  
  2  
#2
Options
Re:Can't see modem's web page
2023-02-06 04:59:56

  @Kevin_Z 

 

The LAN side was set up as 192.168.1.1 since that is what my previous routers have been configured for and I didn't want to change my LAN IPs.  As a test I tried changing the AX21's LAN side to 192.168.0.1 and it didn't help.  I also tried 10.0.0.1.  I tried resetting to factory defaults.

 

I have tried adding the route and I still don't have access to the 192.168.100.1 web page. 

 

With or without the route:

 

% traceroute 192.168.100.1
traceroute to 192.168.100.1 (192.168.100.1), 64 hops max, 52 byte packets
 1  archer (192.168.1.1)  1.060 ms  0.650 ms  0.433 ms
 2  96.120.62.217 (96.120.62.217)  13.255 ms  10.836 ms  13.024 ms
 3  * * *
 4  * *^C

 

 

  0  
  0  
#3
Options
Re:Can't see modem's web page
2023-02-28 01:07:48

I'm in the same boat. I gave up and just hoped I never needed to access the modem page again. Mine was also defaulted to 192.168.1.1.

 

I did try what @Kevin_Z posted, but that did not work.

  0  
  0  
#4
Options
Re:Can't see modem's web page
2023-02-28 03:28:09
My solution is to have a non TP-Link router available and swap it out if I have a problem.
  0  
  0  
#5
Options
Re:Can't see modem's web page
2023-03-02 12:08:40

 

NotAnotherZeke wrote

I'm in the same boat. I gave up and just hoped I never needed to access the modem page again. Mine was also defaulted to 192.168.1.1.

 

I did try what @Kevin_Z posted, but that did not work.

 

Hi @NotAnotherZeke,

 

Please update the router firmware to the latest official version, then confirm again if you can access the modem's management page when connecting to the router:

https://www.tp-link.com/us/support/download/archer-ax11000/#Firmware

 

BTW, can I also have the model number of the ISP-provided modem? Thank you.

 

@AStuff  Sorry that I forgot to reply to you in the past weeks. Do you still own the router? If yes, our support engineers would like to follow it up via email, please check and reply to the email. Thank you very much.

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#6
Options
Re:Can't see modem's web page
2023-03-14 15:27:37

@NotAnotherZeke:  Working with TP-Link support they found that the Arris uses an IP of 192.168.0.1 in addition to 192.168.100.1.  Apparently my AX21 also uses 192.168.0.1 internally for the wireless which I didn't know; this makes for duplicate IPs which breaks things.  The issue should now be with the R&D group to find a fix.  I was happy with the persistence of the engineer digging through everything to find out what was going on. 

 

As a work-around I found that if I disable both the 2.4 and 5 GHz wireless through the TP-Link router's GUI I can then get to the modem's web page through a wired connection.  It is ugly but it does give me the access that I need for now.

 

  3  
  3  
#7
Options
Re:Can't see modem's web page
2023-03-17 06:56:54

3402184

AStuff wrote

@NotAnotherZeke:  Working with TP-Link support they found that the Arris uses an IP of 192.168.0.1 in addition to 192.168.100.1.  Apparently my AX21 also uses 192.168.0.1 internally for the wireless which I didn't know; this makes for duplicate IPs which breaks things.  The issue should now be with the R&D group to find a fix.  I was happy with the persistence of the engineer digging through everything to find out what was going on. 

 

As a work-around I found that if I disable both the 2.4 and 5 GHz wireless through the TP-Link router's GUI I can then get to the modem's web page through a wired connection.  It is ugly but it does give me the access that I need for now.

 

 

@AStuff  Thank you very much for updating the case status with the community, and I'm happy to see you got it work by disabling the 2.4G and 5G wireless on the AX21.

 

Just out of curiosity, are you saying the LAN IP address of the Arris modem is also 192.168.0.1? If that is true, can you help confirm what is the WAN IP address on the AX21 when it is connected to the Arris modem?

If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
  0  
  0  
#8
Options
Re:Can't see modem's web page
2023-03-18 04:55:27

  @Kevin_Z Apparently the Arris uses 3 IP addresses.  One isn't really its address but the public IP of the upstream ISP that it passes through.  The second IP is 192.168.100.1 that is used for the web GUI.  The third IP is 192.168.0.1 that it uses for ARP responses.  The WAN IP of the AX21 is the public DHCP IP assigned by the ISP - 71.60.x.y.

  3  
  3  
#9
Options
Re:Can't see modem's web page-Solution
2023-04-08 15:50:43 - last edited 2023-04-08 15:51:06

Just to close this out the support team gave me a better solution:  Disable "Amazon Wi-Fi Simple Setup" under the advanced wireless settings.

Recommended Solution
  0  
  0  
#10
Options

Information

Helpful: 0

Views: 922

Replies: 9

Related Articles