Accessory Not Found

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Accessory Not Found

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Accessory Not Found
Accessory Not Found
2023-03-18 03:08:56
Model: KP125  
Hardware Version: V1
Firmware Version:

I cannot set up.  I keep getting accessory not found.  Troubleshooting says to connect to a 2.4 ghz network.  I am unable to specify a 2.4 GHz network on my AirPort Extreme.  It automatically picks between a 2.4 ghz and a 5 ghz network.

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Re:Accessory Not Found
2023-03-20 02:10:58 - last edited 2023-03-20 02:18:36

 Hi @Person2000 

thank you for reaching out to the community and sharing the case details. 

 

May I know does the error come from Apple home app or kasa app,  it is suggested setting up the device within kasa app and try some tips here for the error message. 

HomeKit setup troubleshooting

 

Please also check some basic suggestion here: 

  • Please ensure VPN is OFF on the phone 
  • Ensure there is internet access on your phone via Wi-Fi before adding a new device 
  • Try to factory reset the device before the configuration.
  • Enable Local network permission on your IOS device for kasa app

 

If you continue to face the issue, can you share a video clip of the issue, and please check the support email TKID230330278 and help collect the app log, thank you 

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