Cannot "see" my Netgear switch

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Cannot "see" my Netgear switch

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

jecwobble

2023-04-10 23:03:54

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Registered: 2023-04-10

Cannot "see" my Netgear switch

2023-04-10 23:03:54

Model: Deco X55

Hardware Version:

Firmware Version: 1.2.0 Build 20230113 Rel. 54525

I replaced my AirPort router with a Deco AX3000 WiFi 6 Mesh System (Deco X55). All my connected devices (wired and wireless) are working.

The problem I have is that I do know know what IP address was given to my Netgear GS305E switch by the Deco. As a result, I cannot access the switch's built-in web GUI to administer it.

I have tried both of Netgear's discovery apps (Insight on iOS and Switch Discovery Tool on macOS), and both tell me there are no Netgear devices on the network. I also pinged every IP in the 196.168.68.* range but only found the same devices that the tplinkdeco.net UI displays.

How can I find out which IP the switch has without trying to navigate to each one?

1 Reply

David-TP

2023-04-11 07:37:46

Posts: 12878

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Registered: 2020-04-14

Re:Cannot "see" my Netgear switch

2023-04-11 07:37:46

@jecwobble

Hi, do you have any Windows devices?

If yes, you might try to use the arp command(https://support.pelco.com/s/article/How-to-use-an-arp-table-to-fin-IP-addresses?language=en_US) to find the IP address according to the MAC address of the Netgear switch.

If not, you could try to use "Scan for Devices" under Deco lab>Wi-Fi Assistant to see whether it could find any IP address that matches with the MAC address.

Wait for your reply.

Best regards.

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Cannot "see" my Netgear switch

Cannot "see" my Netgear switch

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