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XE5300 - Ethernet Ports Died with Upgrade to 1.1.11

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XE5300 - Ethernet Ports Died with Upgrade to 1.1.11

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

SkyJump78

2023-04-21 20:13:58

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Registered: 2023-04-21

XE5300 - Ethernet Ports Died with Upgrade to 1.1.11

2023-04-21 20:13:58

Model: Deco XE5300

Hardware Version:

Firmware Version: 1.1.11

I upgraded to 1.1.11 Build 20230302 Rel. 51700 yesterday.

Two of my decos never came back online after the reboot. With a little troubleshooting I was able to figure out that the #1 ethernet port on two of the decos had stopped working.

I don't have IPTV or anything like that enabled. These were good ports/cables prior to the update and now they no longer work.

Is there a way to rollback to another firmware version? Open to any ideas.

Thanks in advance!

2 Reply

SkyJump78

LV1

2023-04-22 17:40:27

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Registered: 2023-04-21

Re:XE5300 - Ethernet Ports Died with Upgrade to 1.1.11

2023-04-22 17:40:27

I was able to rollback to the previous firmware. Top ports on my satellite decos are still not working. Looking for further ideas.

David-TP

2023-04-23 03:24:27

Posts: 12531

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Registered: 2020-04-14

Re:XE5300 - Ethernet Ports Died with Upgrade to 1.1.11

2023-04-23 03:24:27

@SkyJump78

Hi, welcome to the community.

Please reach out to our local support team and they will help you with the replacement.

https://www.tp-link.com/us/support/contact-technical-support/#Warranty-Support

Best regards.

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XE5300 - Ethernet Ports Died with Upgrade to 1.1.11

XE5300 - Ethernet Ports Died with Upgrade to 1.1.11

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