home shield pro

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

home shield pro

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
home shield pro
home shield pro
2023-06-04 00:51:44
Model: Deco BE95  
Hardware Version:
Firmware Version: 1.07

signed up for the one year plan, got an error while trying to activate it, saying it might take up to 48 hours to activate; went online to chat, and the lady had no clue why it wasnt activating..

Any suggestions on what to do?

 

thanks

  2      
  2      
#1
Options
3 Reply
Re:home shield pro
2023-06-05 06:34:59

  @wase4711 Hi, welcome to the community.

It seems the case has been fixed already after checking the support record and It might be a one-time issue.

Later if any further assistance is needed, please feel free to update here.

Best regards.

 

  1  
  1  
#2
Options
Re:home shield pro
2023-06-05 13:11:39

  @David-TP thanks, you are correct, that problem has been fixed!

  2  
  2  
#3
Options
Re:home shield pro
2023-06-08 13:07:32

  @David-TP hi David;

 

Well, checked this morning and home shield pro is not working again

same message "something has gone wrong, we are working to as fast as we can to fix it, blah blah blah"

 

I dont mind paying for a premium solution, but it needs to work most of the time, and this doesnt.

 

Any suggestions or any alternatives for me to try?

 

thanks

  0  
  0  
#4
Options