New Archer BE550 constant disconnects

So I got this new router and I am getting constant disconnects. Not just where my devices say no internet but where my devices get totally disconnected from the router and have to reconnect. Chatted with tech support who told me to change DNS primary and secondary to 8.8.8.8 and 8.8.4.4 respectively (seems to be a common response which baffles me cuz that only changes it to Google's DNS servers when it's really a router problem). That helped a little but the disconnects are back. Then was told to disconnect the USB drive and see if that helps. No still the same. I get an email this morning telling me this tech support guy is going out of town beginning tomorrow and will be back Oct 6. Which is why I'm here. It's not my modem cuz I just got a new modem from Spectrum and the problem remains with both modems. I realize this is a new router on the first firmware version but right now it's unusable becuase of the lack of reliablity.
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SatanSlayerUK wrote
I've been having wifi drops on both wifi devices 24 ultra and Meta Quest 3! Thought id check here see if any issues got resolved. But looks like alot of people here having same issues? I have my pc and my eldest sons pc ethernet connected. They are fine. Its the wireless thats weak! Im in a 7ft by 9ft box room with the router as thats my live streaming room and still have drops in the same room!! Any help appreciated please
Hello @SatanSlayerUK,
BE550v1 has recently received a new 1.1.4 Build 20250813 version. Have you upgraded to this latest version to observe whether there is still a wireless dropping issue?
If there is still an issue with the wireless connection, we may need more details about the wireless behavior to provide some suggestions for correction.
Are the Samsung 24 Ultra and Meta Quest 3 the only devices that experience a disconnect? Are they connected to the 6G, 5G, or MLO network? When they drop from the Wi-Fi network of the BE550, are they completely disconnected from the wireless network, or are they still connected to the network but fail to connect to the internet? If you have never reset the BE550, I would also suggest resetting it to factory defaults and reconfiguring it from scratch, which may also correct some settings in cases.
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