SatanSlayerUK wrote

I've been having wifi drops on both wifi devices 24 ultra and Meta Quest 3! Thought id check here see if any issues got resolved. But looks like alot of people here having same issues? I have my pc and my eldest sons pc ethernet connected. They are fine. Its the wireless thats weak! Im in a 7ft by 9ft box room with the router as thats my live streaming room and still have drops in the same room!! Any help appreciated please

Hello @SatanSlayerUK, 

BE550v1 has recently received a new 1.1.4 Build 20250813 version. Have you upgraded to this latest version to observe whether there is still a wireless dropping issue?

If there is still an issue with the wireless connection, we may need more details about the wireless behavior to provide some suggestions for correction.

Are the Samsung 24 Ultra and Meta Quest 3 the only devices that experience a disconnect? Are they connected to the 6G, 5G, or MLO network? When they drop from the Wi-Fi network of the BE550, are they completely disconnected from the wireless network, or are they still connected to the network but fail to connect to the internet? If you have never reset the BE550, I would also suggest resetting it to factory defaults and reconfiguring it from scratch, which may also correct some settings in cases.

3860240

MSIMaker wrote

  @Kevin_Z 

 

So i have given up in this router. The 2.4ghz band is toasted now and wont even let me connect new devices. I have tried everything above and so sorry to say but this is a lemon and i am going to order a new router. Maybe an AX11000 and hope like hell its a better experience.  

@MSIMaker 

Sorry to hear that.

Have you tried contacting our technical support team to investigate the abnormal 2.4 GHz behavior on your BE550? If not, I suggest you give it a go.

If the BE550 is confirmed to be faulty and is still under warranty, you can request a replacement under our warranty policy.

@Marcadar 

Marcadar wrote

  @Kevin_Z 

 

Sorry but this topic of random wi-fi 2.4 problem Is going for more then an year now, still no solution?

I'm sorry, but I personally disagree with this statement.

We continue to release new software to optimize device stability and performance. As you can see, BE550 has received new firmware updates regularly to include bug fixes and new features:

https://www.tp-link.com/support/download/archer-be550/v1/#Firmware

However, if you still experience random disconnections, packet loss, or high latency with the latest official firmware, please provide details about these abnormal or unexpected behaviors as asked by my colleague Riley_S, so we can assist in troubleshooting.

If you have enabled QoS on the BE550, try disabling it to observe the connectivity and latency.

3860240

MSIMaker wrote

  @Kevin_Z 

 

So the upshot was I got rid of the BE550 and installed a pair of new Deco AX11000 as a mesh system. Chalk and cheese. I get zero disconnects with the exception of one camera which goes offline when I run the microwave oven. It always reconnects without issue. 
 

I know Microwave ovens can disrupt the 2.4ghz range because they use it. 
 

But since replacing the old router I have had no issues at all so it was the router and not something else. Even my Sonos is working far better than before which is great because I had given up on using them because of the drop outs and flakey performance. 
 

The Deco system is a far better system in my opinion. 

@MSIMaker 

I'm more than happy to hear that you're having a good experience and good performance with the new pair of Deco AX11000.

We will forward your feedback to the relevant department and hope they can review the BE550's firmware thoroughly to release a more reliable firmware in the future.