DE75 "No Ethernet Cable" even with tested environment and rigorous adherence to steps
I have followed all support steps exactly for setup via the app.
App presents "No Ethernet Cable Found" error even when it is present and tested.
Steps:
1) tested connection on two other devices - fully successful
2) tested 3 ethernet cables, including the one that came with device.
3) moved ethernet cable to different Deco ports
4) restarted devices multiple times with 2 minute off time when asked in app, and again later during debugging.
5) verified green, connected LEDs present on modem (but #1 proved that anyway.)
6) throughout process, phone was within 2 feet of Deco hardware
I use public DNS at Google, 8.8.8.8 / 8.8.4.4 on our other routers
We have Metronet fiber
Slow blue blinking light on deco indicates setup ready throughout the process.
Is this a problem with the app itself?