Recent AX55 firmware requires frequent reboots

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Recent AX55 firmware requires frequent reboots

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Recent AX55 firmware requires frequent reboots
Recent AX55 firmware requires frequent reboots
2023-11-24 17:15:47
Model: Archer AX55  
Hardware Version: V1
Firmware Version: 1.2.5 Build 20231025 rel.50143

I downloaded this and installed it. There are frequent disconnects that require the router to be rebooted. It'd be nice to have a fixed version of the latest firmware.

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#1
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8 Reply
Re:Recent AX55 firmware requires frequent reboots
2023-11-27 08:04:35

  @grounds 

 

Hi, thank you very much for the feedback.
When the issue happens, all the client devices are still connected but no internet access, or some client devices disconnect completely and unable to reconnect?

Only wireless devices are affected or both wired and wireless devices?

 

In addition, the latest 1.2.5 firmware added something new, and to narrow down the issue, could you please help to confirm the following information?

1. Did you use parental control function before and after the firmware update?

2. Did you subscribe HomeShield Paid Service? If so, are you using App Block function and Access Control Whitelist?

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:Recent AX55 firmware requires frequent reboots
2023-11-27 14:42:08

  @Sunshine 

 

I have same issue with wireless devices only. Reboot router, wireless devices work OK and then loose connection and unable to reconnect without reboot.

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#3
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Re:Recent AX55 firmware requires frequent reboots
2023-11-27 16:08:01

  @Sunshine 

 

Thanks for your reply.

It's only some of the devices - most frequently the xbox and roku. Both wired. So maybe it's just those ports?

This has happened only once on a single wireless device - my phone. And that may have been unrelated as I didn't test it by restarting the phone.

 

Never used parental control - before or after.

Never subscribed to HomeShield.

 

Thanks again. Let me know if you need additional information.

 

 

 

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#4
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Re:Recent AX55 firmware requires frequent reboots
2023-11-27 21:24:09

  @grounds 

others have downgraded to the previous firmware to solve the issue. See the other posts for this issue.

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#5
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Re:Recent AX55 firmware requires frequent reboots
2023-11-27 21:57:46

  @ArcherC8 

 

I attempted a downgrade, but lost all connectivity until I put the latest in again. Is there some special method to downgrade that keeps my settings abd continues to work?

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#6
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Re:Recent AX55 firmware requires frequent reboots
2023-11-28 02:40:05

  @grounds @ttchief 

 

Hi, to locate and fix the issue of the new firmware, we would like to escalate your case to the support engineers, and they will help follow it up, if you are willing to do further analysis, please check your inbox and respond. 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#7
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Re:Recent AX55 firmware requires frequent reboots
2023-11-28 02:56:24

  @Sunshine 

 

I did receive an email from TP-Link Support indicating I would be contacted by a senior engineer. Is that what you meant? Or should I expect further contact in other inbox?

 

Thanks.

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#8
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Re:Recent AX55 firmware requires frequent reboots
2023-11-29 06:17:29

  @grounds 

 

Yes, that is correct

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#9
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