Modem is connected to internet, router isn't

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Modem is connected to internet, router isn't

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ark23

2023-12-09 03:15:52

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Registered: 2023-12-09

Modem is connected to internet, router isn't

2023-12-09 03:15:52

Model: Archer AX75

Hardware Version: V6

Firmware Version:

I've had a successful wifi connection for months, and two nights ago, my router stopped working. My cable modem is working, but the connection is gone to the wifi router. I have done ALL basic troubleshooting from various powering on and off, different cables, etc. Nothing is working. I have tried resetting both the modem and router and the router still won't connect. The router is only a few months old.

1 Reply

Riley_S

2023-12-11 20:16:55

Posts: 3070

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Registered: 2022-04-18

Re:Modem is connected to internet, router isn't

2023-12-11 20:16:55

@ark23,

We may be able to get a better idea if you check your system logs for any errors, and taking a look at this KB article: LED Controller Errors in System Logs

Was your router broadcasting any wireless connection, or was it simply not connecting or allowing a connection to the internet? The LEDs on the front should provide this information.

You should consider performing a MAC clone since a PC connected directly to the modem has a connection. You can follow the steps in this guide to clone the MAC address of your PC: How to Perform a MAC Clone with an Archer Router

Check out the Latest: Getting Started with EasyMesh and TP-Link New Tablet Mode for the Tapo App Comparing the Latest Tapo Doorbells

Modem is connected to internet, router isn't

Modem is connected to internet, router isn't

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