Deco Router's Can't Connect to Internet While Modem Works Fine

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Deco Router's Can't Connect to Internet While Modem Works Fine

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco Router's Can't Connect to Internet While Modem Works Fine
Deco Router's Can't Connect to Internet While Modem Works Fine
2024-01-04 15:31:10
Model: Deco W7200  
Hardware Version:
Firmware Version:

I arrived home from work yesterday to see that my router's light was red (which I know to mean the WiFi is out). I first checked the modem and it was working properly (I hardwired into it from my computer and turned off my WiFi). I rebooted the router about 3 times, each time the light returning to red.  

 

I then deleted the entire network, reset the router & created the network again.  Once the process was ready to connect my phone to the WiFi, it the light went straight to red again. 

 

I called support, deleted & re-created the network again.  No dice. 

 

She then tried to use access point & rebooted the router, no dice again.  

 

At this point, I was starving and had to end the call to eat something. 

 

Since it seemed like that router was desinted for failure, I dig up my other mesh network router and repeated my initial process.  

 

Straight to red again...

 

Has this happened to anyone?  I really can't figure out what's going on and my customer support rep seemed incredibly suprised that her solutions weren't working. 

 

Thank you in advance! 

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Re:Deco Router's Can't Connect to Internet While Modem Works Fine
2024-01-05 07:21:06

  @BrooklynDeco 

Hi, May I know who is your internet service provider?

" I dig up my other mesh network router and repeated my initial process.", is the old Mesh system also Deco ?

You could try the following suggestions:

1. power off the ISP cable modem for about 5-10mins.

2. then power back the modem and connect the main Deco W7200 back.

3. if the LED is red again, please refer to this link to clone the MAC address of the computer on Deco:

How to Configure MAC Clone on Deco if Deco fails to connect to the internet

 

Thank you very much and best regards.

 

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