Deco M9+ parental control does not block PC or Chromebook

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Deco M9+ parental control does not block PC or Chromebook

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Deco M9+ parental control does not block PC or Chromebook
Deco M9+ parental control does not block PC or Chromebook
2024-01-26 06:19:33
Model: Deco M9 Plus  
Hardware Version: V3
Firmware Version: 1.2.12 Build 20191014 Red.42025

Our Deco M9 Plus Parental control stopped working on PC or Chromebook, but can block well on Mac and iPad.  I called customer support and was told that Deco parental control only works for IPV4, but not IPV6.  I turned off IPV6 on Deco, the parental control still couldn't block a Dell PC or a school chromebook from accessing certain websites or have time limits. However, the parental control works perfectly to block iPad or a brand new MacBook Pro.  Any suggestions?

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Re:Deco M9+ parental control does not block PC or Chromebook
2024-01-29 09:41:31

  @BT-M9 

Hi, I noticed your firmware is still 1.2.12 and the latest firmware for Deco M9 Plus is 1.6.2.

It is suggested to update the firmware of Deco first:

How to Update the Firmware of Deco (method 3)

 

Thank you very much and best regards.

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