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Trying to add 4MR to existing network... can't find "add" or network selection in app

Trying to add 4MR to existing network... can't find "add" or network selection in app

Trying to add 4MR to existing network... can't find "add" or network selection in app
Trying to add 4MR to existing network... can't find "add" or network selection in app
2024-06-17 20:12:16
Model: Deco M4  
Hardware Version:
Firmware Version:

Have used my Deco system for a long time with no problems. Had an extra m4R I wanted to put in the garage.

 

Tried to connect it to my current Deco network ... all the support stuff says to go to the app, press the + icon. The current version of the app (ios) has no plus symbol or anything else about adding to an existing network. The only thing it wants to do is start a brand-new network.

 

I may be an idiot, but I don't think I'm a complete idiot. Any guidance would be appreciated.

 

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#1
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8 Reply
Re:Trying to add 4MR to existing network... can't find "add" or network selection in app
2024-06-18 01:14:23

  @Scott9999 

Hi, May I know the current Deco APP version?

Could you please refer to this link to help me submit the APP log here:

How to submit Deco APP log

Can I have a screenshot after clicking "+" icon on the Deco APP?

 

I saw a similar feedback once before:

https://community.tp-link.com/en/home/forum/topic/668798

Is the existing Mesh network online and can you manage this issue properly on the Deco APP?

Wait for your reply and best regards.

 

Deco Monthly Recap- Check What's Currently Going on With Deco Try to leave a Message if urgent help is required.
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#2
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Re:Trying to add 4MR to existing network... can't find "add" or network selection in app
2024-06-18 18:24:50

  @David-TP Just sent the APP log. I can't send you a screenshot after clicking the "+" icon because there is no visible + icon. And I'm using 3.7.55 for ios.

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#3
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Re:Trying to add 4MR to existing network... can't find "add" or network selection in app
2024-06-19 01:20:02 - last edited 2024-06-19 01:20:19

  @Scott9999 

Thank you very much! and how about the main menu after accessing the Deco APP? Is it like the user mentioned here?

https://community.tp-link.com/en/home/forum/topic/668798

027210b36c0e4533ac9bd208abfa080c

Best regards.

Deco Monthly Recap- Check What's Currently Going on With Deco Try to leave a Message if urgent help is required.
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#4
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Re:Trying to add 4MR to existing network... can't find "add" or network selection in app
2024-06-19 12:32:05

  @David-TP I have not seen any menu that looks like that.

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#5
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Re:Trying to add 4MR to existing network... can't find "add" or network selection in app
2024-06-20 01:17:03

  @Scott9999 

Hi, Thanks for the update.

Please go to Deco APP>More>Managers and check whether you have signed into the manager account or owner account.

We need to sign into the owner account to add an extra Deco M4.

What’s the difference between an owner account and a manager account?

Best regards.

Deco Monthly Recap- Check What's Currently Going on With Deco Try to leave a Message if urgent help is required.
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#6
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Re:Trying to add 4MR to existing network... can't find "add" or network selection in app
2024-06-21 17:24:03

  @David-TP I can't find Deco APP>More>Managers on the app. I don't see it anywhere.

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#7
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Re:Trying to add 4MR to existing network... can't find "add" or network selection in app
2024-06-24 02:31:40 - last edited 2024-06-24 02:35:19

  @Scott9999 

Hi, Thanks for the update.

Did you also receive my reply via email as well?

Can I have a screenshot of the main menu on your Deco APP? or what you can see from the Deco APP?

--Or is your APP menu like this:

4b5b24b873f14203b871fe5ae42bd428

Troubleshooting---Paint Your Home in Wi-Fi/ Let's begin on the Deco APP

 

Thank you again and best regards.

 

Deco Monthly Recap- Check What's Currently Going on With Deco Try to leave a Message if urgent help is required.
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#8
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Re:Trying to add 4MR to existing network... can't find "add" or network selection in app
2024-06-24 13:15:15

  @David-TP Thanks for your patience, David. Here are a couple screenshots. 

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#9
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