Deco X55 only displays smart device clients

Deco X55 only displays smart device clients

Deco X55 only displays smart device clients
Deco X55 only displays smart device clients
2024-06-30 18:52:40
Model: Deco X55  
Hardware Version:
Firmware Version: 1.5.1

I've noticed that sometimes the client list only displays the Kasa smart IoT devices but not any other connected devices. It seems to have started to do this after the firmware update that let the device look up the manufacturer information for connected devices. Note that all clients are still connected, they're just not showing up on the list. This includes non-Kasa brand smart bulbs I have. 
 

I'm only using one WiFi network for all devices and I have a few satellite routers connected through a managed switch. I'm guessing this is a bug in the new firmware but would appreciate any advice. 

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#1
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5 Reply
Re:Deco X55 only displays smart device clients
2024-07-01 07:28:54

  @TJS89 

Hi, Thank you very much for the feedback.

Could you please refer to this link to help me submit the Deco APP log here:

How to submit Deco APP log

 

Can you also send some pictures of your network map on the Deco APP, such as:

f2bc2c3272b7433fac34e1c58b0f9d68

Wait for your reply and best regards.

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#2
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Re:Deco X55 only displays smart device clients
2024-07-01 12:47:56

6f3f5f2130eb44238996b3bda81a3e15  @David-TP sent an email with the logs and some screenshots. I forgot to attach the network map so I've added that here. Note all satellite Decos are attached by Ethernet backhaul through managed switches, but they have been this way for awhile and the client list was populated correctly beforehand. 
 

 

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#3
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Re:Deco X55 only displays smart device clients
2024-07-02 01:58:30

  @TJS89 

Hi, Thank you very much and the log has been received.

It has been forwarded to the senior engineers for further assistance. Please check the email later for more suggestions.

By the way, may I know how many online clients you have connected to the Deco Mesh system?

Wait for your reply and best regards.

 

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#4
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Re:Deco X55 only displays smart device clients
3 weeks ago

  @David-TP having this same issue on X55 and X50 Outdoor network. Seeing 1 online client which is a TP Link switch. Was working fine with 50-60 listed clients earlier in the morning. 
 

Can't update firmware as not had the push and can't access web portal. 
 

Devices all functioning thankfully. 

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#5
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Re:Deco X55 only displays smart device clients
3 weeks ago

  @Chalet76 

 

Are you trying to access the web ui via the IP or the web link? 

 

http://tplinkdeco.net

 

When you try either by the IP or the web ui are you getting any error messages? 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#6
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