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Cannot connect to VPN server

Madrakuk

2024-08-27 10:26:25

Posts: 3

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Registered: 2024-08-26

Cannot connect to VPN server

2024-08-27 10:26:25

Tags: #Deco Lab #Wi-Fi 6E

Model: Deco BE65 Pro

Hardware Version: V1

Firmware Version: 1.0.3 Build 20240118 Rel.70837

Hi Team,

I ae a B65-5G which is runninbg through a mobile connect ISP. When my devices are coneced to this router, we cannot connect to the VPN server and the connection request times out.

We have about 5 devices all having the same issue.

If we use an alternativwe WiFi connection, the VPN connects almost immediately.

I have not created a VPN client on the router

The router is not configured as a VPN sever

Please help to solve this poblem.

Thanks

4 Reply

jzchen

LV3

2024-08-27 11:49:52

Posts: 136

Helpful: 31

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Registered: 2023-03-09

Re:Cannot connect to VPN server

2024-08-27 11:49:52

Can you check if the unit is updated to the newest firmware? I suspect it is not. After updating please try again...

Ryan

2024-08-28 19:45:24

Posts: 215

Helpful: 34

Solutions: 6

Stories: 1

Registered: 2018-11-01

Re:Cannot connect to VPN server

2024-08-28 19:45:24

Hi @Madrakuk

Welcome to the community.

A few quick questions that will help our community better understand your situation:

1. Is the VPN server you are attempting to connect to hosted on another device inside, or outside your network? Or, are you referring to a VPN service provider (e.g., NordVPN, ExpressVPN, etc.)?

2. Is the alternative Wi-Fi connection also using your mobile ISP as its Internet source? Or is it an entirely separate network/Internet source?

3. What are the types of devices that are having difficulty connecting to the VPN?

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Madrakuk

LV1

2024-08-29 06:55:34

Posts: 3

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-08-26

Re:Cannot connect to VPN server

2024-08-29 06:55:34

Hi @jzchen

I checked for updates over the last couple of days and all was up to date. As it happens there was an update last night, I have just updated and tried again. Still no success.

Madrakuk

LV1

2024-08-29 07:04:26

Posts: 3

Helpful: 0

Solutions: 0

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Registered: 2024-08-26

Re:Cannot connect to VPN server

2024-08-29 07:04:26

Hi @Ryan

Please see responses below in red.

1. Is the VPN server you are attempting to connect to hosted on another device inside, or outside your network? Or, are you referring to a VPN service provider (e.g., NordVPN, ExpressVPN, etc.)? It is a remote server running Sophos VPN.

2. Is the alternative Wi-Fi connection also using your mobile ISP as its Internet source? Or is it an entirely separate network/Internet source? It is an entirely separate network using a cable connection to the alternative router. If I hotspot from my Mobile, which is the same ISP, then I can connect no problem.

3. What are the types of devices that are having difficulty connecting to the VPN? All are Laptops.

Cannot connect to VPN server

Cannot connect to VPN server

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