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Deco
Deco xe5300
Deco xe5300
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2024-09-02 00:56:35
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Deco xe5300
2024-09-02 00:56:35
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I keep getting the error that says Ethernet cable not connected. I've tried multiple cables in every port and every tower.
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Re:Deco xe5300
2024-09-03 02:56:35
Hi, could you refer to the product label on the Deco XE75 to check whether the hardware version is V1.6 or V2.6?
How to find the hardware version on a TP-Link device
Have you also checked the Ethernet port on the cable modem? The modem could also have a broken port.
-If the cable modem has been checked by the ISP already, it is also suggested to contact the local technical support to check for warranty:
https://www.tp-link.com/us/support/contact-technical-support/#Warranty-Support
Thank you very much and best regards.
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