Unable to get WAN IP

Unable to get WAN IP

Unable to get WAN IP
Unable to get WAN IP
2024-09-07 18:22:21
Model: Deco XE5300  
Hardware Version:
Firmware Version:

Unable to fetch WAN IP when connected to the Modem.

 

Worked for more than a year and suddenly stopped working. When i connect my old eero routers, they are working fine

 

T/S steps so far:

1) Rebooted devices- not resolved

2) factory reset and added new network- not resolved

3) swapped the satellites to make it as the main router- not resolved

 

i ran out of ideas and opened a ticket with tp-link- pending response.

 

please post any ideas or any troubleshooting steps to try.. thanks in advance

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Re:Unable to get WAN IP
2024-09-07 23:36:33

  @Data_RS 

 

Have you considered reverting your firmware to an earlier version to determine if that resolves the issue? You can find the necessary steps in the post linked below. 

https://community.tp-link.com/us/home/forum/topic/699816

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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