My camera doesn't show up in the model selection above. I have C216's.
On my phone the camera resolution is 2k. When I share it with my wife, her own accout, it only shows up as 720.
If I log in with my account on her phone it comes in as 2k.
Why won't it show up as 2k when shared?
Hi,
Thank you for the feedback about the model number. We will add the Tapo C216 to our list shortly.
The camera displays 720P resolution when logging in to the Tapo app with the shared account, which may be because the number of devices using the 2K resolution is up to the limitation.
You can try to turn off the camera, wait for two minutes, then turn it back on. Ensure no other devices are streaming the camera's live feed. Then, log in to your wife's device with the shared account, and verify if the camera's live feed resolution is 2K.
Best Regards
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