Home Network Community > Deco > OpenVPN issue
< Deco

OpenVPN issue

OpenVPN issue

OpenVPN issue
OpenVPN issue
2025-08-09 19:17:05
Model: Deco XE75 Pro  
Hardware Version:
Firmware Version: 1.2.14 Build 20241223 Rel. 16551

I am trying to set up a VPN Client on my deco router in the app. I am using cyberghost with OpenVPN for the config files and the process is just getting stuck on Connecting... with no DNS populating.

 

I did troubleshooting with everything I can possible find online and nothing is working..

 

I tried to add the ca, cert, and key to the ovpn file and nothing works

I tried setting WAN dns to 8.8.8.8 / 1.1.1.1

tried UDP, tried TCP

 

Nothing works

 

does anyone have word of advice? I can provide more details if needed

  0      
 
  0      
 
#1
Options
6 Reply
Re:OpenVPN issue
3 weeks ago

  @Sprinklings 

 

See if either of these links help. You may need to follow the steps in both link's Im not sure but i would start with the 1st link and if it still wont work try the steps in the 2nd link

 

https://www.tp-link.com/us/support/faq/3642/

 

https://www.tp-link.com/en/support/faq/3338/

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
  0  
  0  
#2
Options
Re:OpenVPN issue
3 weeks ago
Thanks for the quick reply. Unfortunately I have found both of these posts in my research and tried both with no change :(
  0  
  0  
#3
Options
Re:OpenVPN issue
3 weeks ago - last edited 3 weeks ago

  @Sprinklings 

 

Ok if none of the following work I will have you open up a ticket with support to see if they can help you out 

 

There are 4 different things to try just try one at a time and if it still wont work then move on to the next one 

 

https://community.tp-link.com/en/home/kb/detail/412688#1

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
  0  
  0  
#4
Options
Re:OpenVPN issue
3 weeks ago

  @HelpFixDecoApp Thanks again for your reply. It doesnt seem like all of these really apply to my current case, but regardless still not working. The app just gets suck on connecting.. server IP populates but DNS does not as image showsss

  0  
  0  
#5
Options
Re:OpenVPN issue
3 weeks ago - last edited 3 weeks ago

  @Sprinklings 

Hi, thank you very much for your cooperation here.

It is suggested to send an email to forumsupport.usa@tp-link.com with the following details:

Subject:[Forum Escalation][ID 837238]OpenVPN issue on Deco XE75 Pro-1.2.14

  • A copy of the OpenVPN config file
  • A copy of the web UI system log: Deco web interface login (please disable the VPN client on the Deco APP first, and restart Deco once. Then enable the VPN client and upload the VPN config file again, and save the system log)

 

Thanks a lot.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
  0  
  0  
#6
Options
Re:OpenVPN issue
3 weeks ago

  @David-TP Just sent, thanks

  0  
  0  
#7
Options

Information

Helpful: 0

Views: 166

Replies: 6

About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.