No internet connectivity with new BE9700 bought to replace working AXE75 (AXE5400)
I could not list model number above because the BE9700 is not there. There is no sub-model to it like my AXE5400 is an AXE75. This is straight up BE9700 purchased at Best Buy.
Just for your reference, I consider myself mid tech savvy. Not an expert, but I have hooked up a lot of routers over the years and feel confident doing this.
I bought this router yesterday to upgrade an AXE75. Firmware updated.
All devices connect to the router fine, but I am unable to get an Internet connection. I have a red light on the router showing no Internet connectivity.
The new router has a 2.5 and 10 GBPS ports. I am using a DOCSIS 3.0 Motorola MB7621 modem. My gut instinct tells me they are actually having an issue with each other even though these ports are supposed to be backwards compatible. Comcast is my service provider.
I have tried both ports. I did change the setting in the router webpage when I switched between the 2.5 and the 10.
I hooked up my old router and no issues.
Any thoughts would be greatly appreciated.