The contents of this article will first be updated in the initially posted thread by Joseph-TP in RE550 in Access Point mode may experience disconnection or freezing

For the latest updates and discussions, please visit the original thread.

This Article Applies to:

RE550_V1_1.0.20 Build 230213 Rel.55420n

Phenomenon:

Feedback from Community Users indicates that when the RE550 is operating in Access Point mode, the network may suddenly freeze or frequently drop.

• sebas80  first mentioned the details of the Network freeze in this thread.
• Tsukuroyomi mentioned network disconnection in this thread.

Available Solution:

We have initially identified the cause of this unexpected behavior. Our R&D department has also provided a beta firmware for download. You may try the following beta firmware to verify whether the phenomenon is remedied for your RE550:
 

Note: 

1. Pre-release and Beta firmware should be used at your own discretion. We cannot guarantee the functionality of features or technical support for Pre-Release or Beta Firmware
2. To manually update the firmware, please refer to: How to upgrade the firmware of my range extender.

Additional Information

As always, we value your feedback. If you happen to encounter any concerns during or after the router firmware upgrade, please feel free to comment below with the following information. Your input helps us continue to improve and provide the best possible products and support.

• Provide a detailed network layout, including how the devices are connected, especially if there are EasyMesh satellite devices.
• Include a detailed description of the issue and as much information as possible regarding the specific conditions that seem to trigger the behavior.

Thank you for your continued support and for being part of our community.