Password Rejected

Password Rejected

Password Rejected
Password Rejected
2 weeks ago
Model: Archer BE230  
Hardware Version: V1
Firmware Version: 1.0.3 Build 20250825

To start, this page does not list my router so I had to enter a wrong part number to submit this. On Amazon I bought a BE5000, The box says BE260 and neither of these are listed as valid models to start a Thread. I hope this works.

 

My first router died in about 9 weeks. It would randomly drop every wifi device several times a day, then at the end it could no longer find the internet.  I worked with support, did the full reset but nothing could get it back.

 

I was told I would get an email from their RMA group. Once my call ended, I did get the email. I followed up and was told I could have to wait up to 10 days for someone to contact me.

 

I couldn't wait that long just to get approval on a replacement so I got another to use while I am waiting. I set it up yesterday and everything seemed fine. Then late last night the new one starts rejecting the Wifi password. I checked hte console and it did not change. It was correct.  I did go in and reset it to the same value, but it didn't work. 

 

A reboot resoled the issue. 

 

I'm concerned that this is my second BE5000, or BE260, and the reliability seems pretty questionable.  Has anyone had, and found a resolution, on this type password rejection issue?  Or if you have recommendations on a better option, please let me know.

 

Thanks.

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#1
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6 Reply
Re:Password Rejected
2 weeks ago

  @JTHawk Can you put a link to the Amazon page so that we can see the actual model?

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#2
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Re:Password Rejected
2 weeks ago - last edited 2 weeks ago

  @DVair Sure.  try this:

https://www.amazon.com/TP-Link-Dual-Band-Archer-BE260-HomeShield/dp/B0FH5QLN8V

 

Thanks!

 

db7b9eec6117486db4949ada86af495a

 

 

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#3
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Re:Password Rejected
2 weeks ago

  @JTHawk OK, so the actual model number is BE260.  THE BE500 refers to the toal amount of bandwidth it has.

 

Check here to make sure you have the latest firmware:

 

Download for Archer BE260 | TP-Link

 

It seems to be a pretty new model, so it may have some bugs.

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#4
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Re:Password Rejected
2 weeks ago - last edited 2 weeks ago

Hi,

It did upload the latest version during the install.

 

Then about 2 hours ago things got worse. All devices disappeared from the console. The log in page was reachable, but just hung after spinning after I entered the password. Had to reboot again.

 

I don't think this product is ready for release. Can't say I'm confident a second replacement router will do any better.

 

Oh on the call, they told me this is a BE260. Just not sure why a product has more than one model number listed.

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#5
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Re:Password Rejected
2 weeks ago

  @JTHawk The BE5000 is BE stands for Wifi7, 5000 for the speed/bandwidth it can handle.  They seem to do this for all their routers.  Mine is a model BE800, but they include BE19000 in the name for speed comparisons with other routers.

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#6
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Re:Password Rejected
Monday

Hello @JTHawk 

 

To help assist and streamline the identification of the unexpected behavior, we recommend sending an email to forumsupport.usa@tp-link.com with the following information:

 

Subject: [Forum Escalation][ID 846228] Archer BE260 Wi-Fi Disconnect Issue with Password Rejected
Forum Nickname: JTHawk
Thread URL:  https://community.tp-link.com/us/home/threads/topic/846228
Model&Version: Archer BER260 V1 1.0.3 Build 20250825
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, videos, MAC, TP-Link ID, etc. Don't post any of this information on the public): [User Provided] 

 

Once sent, a ticket will be created in our support system, and a member of the team will follow up to gather more information or troubleshoot a cause.

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#7
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