TP-Link UB500 stops Dell from powering on / booting

TP-Link UB500 stops Dell from powering on / booting

TP-Link UB500 stops Dell from powering on / booting
TP-Link UB500 stops Dell from powering on / booting
Tuesday
Model: UB500  
Hardware Version: V3
Firmware Version:

Our office got 6x new Dell computers.  When the UB500 adapter is installed the Dell computer will not power on or boot normally.  We get a slow blinking white light on the power button.

1) Unplugging the UB500 will result in the Dell computer powering up and booting right away!

2) If the UB500 is left plugged in...the computer might power up and boot after several hours or the next day

 

We have contacted dell support and they checked the Dell BIOS but so far have not been able to resolve the issue.

Items they checked included:

1) Latestes Dell BIOS 1.8.2

2) BIOS boot order

3) WAN & LAN enabled on boot

 

The Dell computers are brand new - DELL DESKTOPS DELL PRO MICRO QCM1250 35W TPM 16GB 256GBSSD INTEG NSTND WIN11PRO VPN:1D5HX

 

Has anyone encountered this problem?

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1 Reply
Re:TP-Link UB500 stops Dell from powering on / booting
Yesterday

  @BigAl4U We are seeing this exact issue, same model Dell. I also noticed if you boot into BIOS while the UB500 is unplugged and then plug the device in, it will crash the PC.

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