BE85 WiFi7 network and 6ghz "incorrect password" error from devices.

BE85 WiFi7 network and 6ghz "incorrect password" error from devices.

BE85 WiFi7 network and 6ghz "incorrect password" error from devices.
BE85 WiFi7 network and 6ghz "incorrect password" error from devices.
Wednesday
Model: Deco BE85  
Hardware Version: V1
Firmware Version: 1.2.0

Updated to the newest firmware that was released several weeks ago for my BE85 units. Since then I have been unable to connect my phone and other devices to my MLO network or on any of my 6 GHz networks either. I get the same error of incorrect password, the password is absolutely correct. I have sent logs and inquiries to Samsung and it is not the phone's issue. I also have the same issue from other devices as well. I've had to fall back to only using my 5 and 2.4 GHz networks. 

 

I have rebooted, I have completely reinstalled, nothing seems to fix these units. I am not able to use Wi-Fi 7 on my Wi-Fi7 routers.angry

 

Additionally, I will occasionally get a network drop where it says that it is still connected, but no data is actually moving. I have to reboot the BE85 units to get them to function again. I have fiber network service of 2 gigabits down and 2 gigabits up, there have been no problems with the service provider. 

 

We have invested a lot into these routers so the stability needs to be better.

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Re:BE85 WiFi7 network and 6ghz "incorrect password" error from devices.
Friday

@mmark27 

 

First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.

I recommend sending an email to forumsupport.usa@tp-link.com with the following information:

Subject: [Forum Escalation][ID 848710BE85 WiFi7 network and 6ghz "incorrect password" error from devices.

Forum Nickname: [User Provided]

Thread URL: https://community.tp-link.com/us/home/forum/topic/848710

Model&Version: [User Provided]

Description: [User Provided]

Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

 

In the template above please fill in the areas that say [User Provided].  This will open a case with our engineering team, and they will work with you via email. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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