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BE900 disconnect problems

BE900 disconnect problems

BE900 disconnect problems
BE900 disconnect problems
a week ago
Tags: #Wi-Fi 6E
Model: Archer BE900  
Hardware Version: V2
Firmware Version: 1.1.7 Build 20250529 rel.12784(5553)

Hello!

I recently started having some strange issues with my TP Link network.  The main router is a BE900 attached to a Comcast modem

Model: CGM4981COM.  Secondary 6E routers, AX5400 Pro and AX21, extend the wireless through the house.  Within the last several weeks I noticed the AX21 randomly dropping off the network and then reconnecting.  Starting yesterday the BE90 wired connections started doing the same thing, dropping connections to the modem.  When it was connected it was very slow.  I ran through all the testing of the modem and it passed everything.  When I go into the admin console for the BE900 it randomly is disconnecting me.  This happens while I am in the console and just when trying to login.  A "device disconnected" message appears on the web page.  So I can't even reliably even check settings in the admin console.  Is this a case of needing to do a factory reset of all three routers or what?
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#1
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2 Reply
Re:BE900 disconnect problems
Tuesday

Hello @robbhar 

 

Thank you for posting on the TP-Link Community.

 

Could you please confirm how the BE900, AX5400 Pro, and the AX21 connected? Are both the AX5400 Pro and the AX21 connected to the BE900 via Ethernet cables? Try temporarily disconnecting them from the network to confirm whether you can connect to the BE900's web admin console.

 

What are the hardware and firmware versions of the AX5400 Pro and the AX21?

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#2
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Re:BE900 disconnect problems
10 hours ago

  @Kevin_Z 

Sorry I should have been clearer.  There are 2 AX21s and 1 AX5400 all connected through Easy Mesh.  I ended up purchasing another BE900, but it is now doing the same thing as the older one.  I disconnected all three Easy mesh systems and now I can get into the admin console without disconnecting.  I then disconnected one by one to see which of the easy mesh routers is causing the problem.  Right now it is only connected with the AX5400 and seems to be stable, do you know if there have been issues with the AX21 and easy mesh?

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