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Deco XE75 keeps re-enabling QOS uncommanded

Deco XE75 keeps re-enabling QOS uncommanded

Deco XE75 keeps re-enabling QOS uncommanded
Deco XE75 keeps re-enabling QOS uncommanded
Wednesday
Tags: #Bandwidth Control/QoS
Model: Deco XE75  
Hardware Version:
Firmware Version: 1.4.5

My Deco network seems to randomly re-enable the QOS feature, which has the undesirable characteristic of limiting bandwidth to any one device, even when there is no network congestion (a useless and misleading feature in my opinion).

 

I consider it a bug that QOS re-enables itself from time to time.

 

Anyone else seeing this problem?

 

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#1
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2 Reply
Re:Deco XE75 keeps re-enabling QOS uncommanded
Wednesday

  @LouK2 

 

First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.

 

I recommend sending an email to forumsupport.usa@tp-link.com with the following information:

 

Subject: [Forum Escalation][ID 850358] Deco XE75 keeps re-enabling QOS uncommanded

Forum Nickname: [User Provided]

Thread URL: https://community.tp-link.com/us/home/forum/topic/850358

Model&Version: [User Provided]

Description: [User Provided]

Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

 

In the template above please fill in the areas that say [User Provided].  This will open a case with our engineering team, and they will work with you via email. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#2
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Re:Deco XE75 keeps re-enabling QOS uncommanded
Yesterday

  @LouK2 This is the first time I've seen different firmware versions for Hardware version x.0 and x.60, in your specific case hardware version 1.0 vs 1.60.  Make sure you've updated the Deco app to the latest version and try again...

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Bandwidth Control/QoS
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