Deco XE75 keeps re-enabling QOS uncommanded
My Deco network seems to randomly re-enable the QOS feature, which has the undesirable characteristic of limiting bandwidth to any one device, even when there is no network congestion (a useless and misleading feature in my opinion).
I consider it a bug that QOS re-enables itself from time to time.
Anyone else seeing this problem?
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First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.
I recommend sending an email to forumsupport.usa@tp-link.com with the following information:
Subject: [Forum Escalation][ID 850358] Deco XE75 keeps re-enabling QOS uncommanded
Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/us/home/forum/topic/850358
Model&Version: [User Provided]
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]
In the template above please fill in the areas that say [User Provided]. This will open a case with our engineering team, and they will work with you via email.
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@LouK2 This is the first time I've seen different firmware versions for Hardware version x.0 and x.60, in your specific case hardware version 1.0 vs 1.60. Make sure you've updated the Deco app to the latest version and try again...
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jzchen wrote
@LouK2 This is the first time I've seen different firmware versions for Hardware version x.0 and x.60, in your specific case hardware version 1.0 vs 1.60. Make sure you've updated the Deco app to the latest version and try again...
Not sure what you are referring to with the hardware versions.
I have two Deco XE75 units, both hardware version US/1.6, running Firmware: 1.4.5, with my Deco App Version: 3.10.12
I also have a Deco X50-Outdoor, with no visible hardware version on the bottom, but running Firmware: 1.2.8
I update them when prompted by the Deco app, and the app says they are "currently up-to-date".
Cheers,
--Lou
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