Joseph-TP wrote

Hello @OldInternetGuy ,

Welcome to our community.

 

Here are some key points and suggestions:
1. Double-check the guest network settings: Make sure the password is set and saved correctly in the router's management interface or Tether App.
2. Firmware update: Ensure your router's firmware is up to date, as outdated firmware can sometimes cause display or detection issues.
3. Restart your router: After making changes, restart your router to apply the new settings.
4. App/Software update: Make sure you are using the latest version of the Tether App and HomeShield.

 

Please take a screenshot with the error message and send it here.

 

 

Thank you for the suggestions. I checked all the settings and updated my Tether app. Then I rebooted the router. This problem only appears when I run a security check while logged in to my router through Safari on my Mac Mini. I have pasted the screenshot below.

Note that this message does not happen when I run a security check through the Tether app. It says everything is perfect. The message in the screenshot is definitely wrong, since I know the password is set and saved. Any other suggestions?

  @Joseph-TP Tried your suggestions with the same result. I used both the Safari and Chrome browser. Both showed the incorrect error when running HomeShield. I definitely have a password set for my guest network. 

The Tether app shows no such error, so it is a bug in the web UI. I believe the Help desk has escalated the issue to the engineering team. Hopefully they can fix the bug.

  @OldInternetGuy Just to let you know, I got an email from the Help desk which stated that they will be putting out new firmware addressing the guest network issue with tp-link BE 5000 router.