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tp-link BE5000 Guest network

tp-link BE5000 Guest network

tp-link BE5000 Guest network
tp-link BE5000 Guest network
a week ago - last edited a week ago
Model: Archer BE260  
Hardware Version: V1
Firmware Version: 1.0.3 Build 20250825 rel.47074(5553)

I set up a guest network and entered a password. However, when I do a HomeShield > Network Check, I get the following message: Guest Network is enabled, but no password is set.

 

I double-checked and my password is set, so why am I still getting this message? 

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#1
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6 Reply
Re:tp-link BE5000 Guest network
a week ago

Hello @OldInternetGuy ,

Welcome to our community.

 

Here are some key points and suggestions:
1. Double-check the guest network settings: Make sure the password is set and saved correctly in the router's management interface or Tether App.
2. Firmware update: Ensure your router's firmware is up to date, as outdated firmware can sometimes cause display or detection issues.
3. Restart your router: After making changes, restart your router to apply the new settings.
4. App/Software update: Make sure you are using the latest version of the Tether App and HomeShield.

 

Please take a screenshot with the error message and send it here.

 

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:tp-link BE5000 Guest network
a week ago

Joseph-TP wrote

Hello @OldInternetGuy ,

Welcome to our community.

 

Here are some key points and suggestions:
1. Double-check the guest network settings: Make sure the password is set and saved correctly in the router's management interface or Tether App.
2. Firmware update: Ensure your router's firmware is up to date, as outdated firmware can sometimes cause display or detection issues.
3. Restart your router: After making changes, restart your router to apply the new settings.
4. App/Software update: Make sure you are using the latest version of the Tether App and HomeShield.

 

Please take a screenshot with the error message and send it here.

 

 

Thank you for the suggestions. I checked all the settings and updated my Tether app. Then I rebooted the router. This problem only appears when I run a security check while logged in to my router through Safari on my Mac Mini. I have pasted the screenshot below.

 

Note that this message does not happen when I run a security check through the Tether app. It says everything is perfect. The message in the screenshot is definitely wrong, since I know the password is set and saved. Any other suggestions?

 

 563e47f7bb2c417f99404ad72b082c5d

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#3
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Re:tp-link BE5000 Guest network
Wednesday

Hello @OldInternetGuy ,

Thanks for getting back to me.

 

Have you compared with a different browser? It appears to be due to compatibility or configuration conflicts when using Safari to access the router's management interface, rather than network settings.

 

Please try the following steps:
1. Completely clear your Safari cache.
2. Check for browser extensions or security software that might be interfering;
3. Ensure there are no other guest networks interfering with the test.

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#4
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Re:tp-link BE5000 Guest network
Wednesday

  @Joseph-TP Tried your suggestions with the same result. I used both the Safari and Chrome browser. Both showed the incorrect error when running HomeShield. I definitely have a password set for my guest network. 

 

The Tether app shows no such error, so it is a bug in the web UI. I believe the Help desk has escalated the issue to the engineering team. Hopefully they can fix the bug.

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#5
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Re:tp-link BE5000 Guest network
Yesterday

  @OldInternetGuy Just to let you know, I got an email from the Help desk which stated that they will be putting out new firmware addressing the guest network issue with tp-link BE 5000 router.

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#6
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Re:tp-link BE5000 Guest network
Yesterday

Hello @OldInternetGuy ,

Thanks for your update.

 

If you get any solution, you are welcome to share here.wink

OldInternetGuy wrote

  @OldInternetGuy Just to let you know, I got an email from the Help desk which stated that they will be putting out new firmware addressing the guest network issue with tp-link BE 5000 router.

 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#7
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