@NancyBrooklyn 

Hi, 
For the reported phenomenon, please try the following steps and provide the relevant information for analysis.

  1. Please wipe the camera lens with a dry, clean cloth, then check if the live view page changes.
  2. What's the temperature and humidity where you installed the doorbell camera?
  3. If the doorbell camera's lens is clean, please try rebooting it via the Tapo app and check if the live view page changes.

Best Regards