Existing Network Not Showing Up on Phone
I trying to edit the settings of my currently functioning network on my phone, but it does not show up on my phone. The app only shows initial startup. I have made sure that I am using the correct account and nothing I have tried has work. I am not sure what to do from here.
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Hi, can I have the model number of your Deco?
Did you have any other TP-Link email ID?
Wait for your reply.
Best regards.
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@David-TP It is a Deco S4R AC 1200. I checked my other email to be sure, and when I tried to do a password reset on the other email it said there was not an account under that email. I also tried the web portal for the Deco and when it asked for the password associated with the account it was the password for the account I am using.
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Hi, thank you very much for the update.
Can you leave me a message with the MAC address of the Deco S4 and the account you have logged into on the Deco App?
By the way,
"When it asked for the password associated with the account, it was the password for the account I am using."
-Can you use this password to log into the web admin UI successfully?
Wait for your reply.
Best regards.
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@David-TP I send one thank you. As to your question, yes the password for the account I'm logged into on the deco app I can use to log into the web admin portal.
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