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Upgraded to BE1000 from M5, usage reports no longer work

2026-01-04 17:23:17

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Registered: 2026-01-04

Upgraded to BE1000 from M5, usage reports no longer work

2026-01-04 17:23:17

Model: Deco BE63

Hardware Version: V1

Firmware Version: 1.2.0

"Upgraded" from a B5 to BE1000 now reports no longer work, even after purchasing advanced reports. Is this a known issue?

1 Reply

2026-01-09 03:17:48

Posts: 18232

Helpful: 2722

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Registered: 2020-04-14

Re:Upgraded to BE1000 from M5, usage reports no longer work

2026-01-09 03:17:48

Hi, welcome to the community.

Is the firmware on your Deco BE63 1.2.0 Build 20250718 Rel. 43949?

Please refer to this link to submit the Deco App log: How Do I Submit a Deco App Log?

(It is also highly appreciated if you could add some screenshots after tapping "Reports" on the Deco App.)

Thank you very much.

Best regards.

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