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Unbind my router

Unbind my router

Unbind my router
Unbind my router
2026-01-21 00:40:51
Model: Archer AX11000  
Hardware Version: V1
Firmware Version: Latest 09/2025

I bought  a used router in Goodwill  store.

The router is working  properly.

The only problem  I found is my router still is binded to the previous owner, I guess who donated the router to the store. 

I did factory reset  but I can't sign in with my TP Link ID on the router  because it still binded.

How I can remove the Previous  ID for  I can be able to sign in with my own TP Link  ID.

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Re:Unbind my router
2026-01-21 07:08:21

Hello @Tito777 ,

Welcome to our community.

 

Please confirm that you have hard reset the router correctly: Use a pin to press and hold reset button until the LED blinks to reset the router to its factory default settings.

 

It it doesn't help, please send the following information to the Local Support Email for further assistance.

1. the image or PDF file of the POP (Proof of Purchase) or receipt.

2. A picture of the label sticker from the bottom/back showing the Mac address.

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