Deco M9 only lists Kasa/ Tapo smart devices on the app

Deco M9 only lists Kasa/ Tapo smart devices on the app

Deco M9 only lists Kasa/ Tapo smart devices on the app
Deco M9 only lists Kasa/ Tapo smart devices on the app
a week ago
Tags: #troubleshooting
Model: Deco M9 Plus  
Hardware Version: V2
Firmware Version: 1.9.1 Build 20250612 Rel. 45690

Hello,

 

When I open the Deco App, I only see the Kasa/Tapo devices listed in the connected devices section. There has to be a lot more than that. All the other devices are connected and working fine, but I can't change their settings. I also can't open the UI from a web browser. It doesn't show an error, but it reverts to the password entry screen.

 

It is the same issue listed in this thread about a year ago. 

https://community.tp-link.com/us/home/forum/topic/674030

 

Please let me know how I can see other devices' settings. I see all of them as offline. Even the wired ones :-o

 

Thank you!

  1      
  1      
#1
Options
1 Reply
Re:Deco M9 only lists Kasa/ Tapo smart devices on the app
Friday

  @manjulapra 

Hi, thank you very much for the feedback.

Could you please also help me submit the Deco App:

How Do I Submit a Deco App Log?

(Please also leave me the support ticket ID after submitting the logs.)

Did the reported issue start recently?

Wait for your reply.

Best regards.

  0  
  0  
#2
Options