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Deco X55 amazon vpn issue

Deco X55 amazon vpn issue

Deco X55 amazon vpn issue
Deco X55 amazon vpn issue
Tuesday
Tags: #Amazon Alexa #App Blocking
Model: Deco X55  
Hardware Version: V6
Firmware Version: 1.4.6

Some time in the last week Amazon and other streaming services are not working with the deco router. It states that there is a vpn connected which i do not have connected. I have factory reset the devices and set them up from scratch and still not working we are also having intermitent connectivity with the internet restart the router then it works for a while then it acts up again. I think it might be a firmware issue its up to date i would love to be able to roll it back and see if that fixes the issue.

or any ideas would be helpful.

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#1
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4 Reply
Re:Deco X55 amazon vpn issue
Wednesday

Hi  @Mark_Jacobson 


Welcome to the community!

 

Which devices are primarily affected by this new behavior and where is the error message displaying? For example, is it a Fire TV Stick, a smart TV, a smartphone, etc.?

 

You mentioned you haven't set up the VPN feature on your Deco―what about on the device(s) you're attempting to stream on? Do you have a software-based VPN set up on any of them?

 

Who is your Internet provider? Have you tried contacting them to see if there were any recent changes to your service connection that might trigger these messages?

What's New? What is a VPN? What Can a VPN Do For Your Network? Optimize Your Network with the Wi-Fi Toolkit App Join our Official Subreddits: r/tplink, r/tapo, and r/omada_networks
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#2
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Re:Deco X55 amazon vpn issue
Wednesday

  @Ryan the error messages are from amazon and disney+ each are different however mention the same issue is that your connection has vpn enabled please disable it. I removed the router out of the situation hooked up my tv to the modem directly and the message went away. So i know it is not the provider since the post i have reset the router multiple times change the name and password multiple times finally got amazon to work still disney+ still does not work the error message is error 73 which it thinks i am in Another country. 
 

i really do not want to purchase another device but i may have no choice. I thought about subscribing to von service but not sure that will work if i tell it i am in USA getting very frustrated it is also dropping interent

 

 

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#3
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Re:Deco X55 amazon vpn issue
Thursday

  @Mark_Jacobson 

 

By any chance, is your modem a combination modem + Wi-Fi router gateway? If so, this could introduce what is known as "Double NAT" scenario, which typically leads to network anomalies.

 

I've also heard of cases where DNS server settings can result in these types of errors. Thankfully, changing the DNS server settings on your Deco X55 is a quick and easy step that might help: How to change DNS server settings on my Deco | TP-Link

What's New? What is a VPN? What Can a VPN Do For Your Network? Optimize Your Network with the Wi-Fi Toolkit App Join our Official Subreddits: r/tplink, r/tapo, and r/omada_networks
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#4
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Re:Deco X55 amazon vpn issue
Thursday

  @Ryan 

my modem is only a modem i have tried to set the router dns to 8.8.8.8 that didn't work either

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