X55

X55
X55
Friday
Model: Deco X55  
Hardware Version: V1
Firmware Version: 1.8.0

I have 600mbs internet.  The network was suddenly very slow.  I tried resetting everything, no change.  I connected my pc via ethernet cable direct to isp modem.  600 up and down.  Connected modem back to deco main, 100 download, 600 upload, I have cat6 cable between isp modem and deco, I have cat 6 cable between deco and gigabit switch.  My pc is connected via cat6.   I tried  bypassing the deco, and connected the isp modem to my switch, speed tests were good 600/600.  I replaced the main deco with another one, still only getting 100 download, I have tried hardwired to deco and wifi, it just will not allow download over 100.  When I first set it up, I got the same speed hardwired as I did on wifi through out the house.  I went through and set speed 1000 in qos and made sure no scenes or clients were on.  No port forwarding, under nat sip alg and upnp are off.  No change.  I don't know what else to do.  I have 5 decos and I guess since main is slow, they are all slow.  There was a firmware update that went through, now I can't get anywhere near my isp provided internet speed and doing anything online is laggy and slow HELP, what else can I try?

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Re:X55
Ayer - last edited Ayer

Cailin There was a firmware update that went through, now I can't get anywhere near my isp provided internet speed and doing anything online is laggy and slow HELP, what else can I try?

  

I wonder if the new firmware caused your issues. I still have not bothered to update my x55 to 1.8.0 (I'm on 1.6.7) simply because it's working quite smoothly. I also have auto firmware download disabled. 

 

It's a shame that some firmware updates does not allow one to revert downgrade back, otherwise how great that would be if one is having a major issue. It would certainly help eliminate many problems since upgrading to a new firmware seems to be risky. I fear firmware updates on these deco units.

 

 

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Re:X55
Hace 10 horas

  @Cailin 

 

First please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then follow the steps below making sure to attach the logs to the email.

 

I recommend sending an email to forumsupport.usa@tp-link.com with the following information:

 

Subject: [Forum Escalation][ID 857710X55

Forum Nickname: [User Provided]

Thread URL: https://community.tp-link.com/us/home/forum/topic/857710?moduleId=2424

Model&Version: [User Provided]

Description: [User Provided]

Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

 

In the template above please fill in the areas that say [User Provided].  This will open a case with our engineering team, and they will work with you via email. 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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